Previous Bad Experience
People are locks and keys. Not everyone will be a good fit!
Its important to encourage someone to try again after a previous bad experience. Whether that be a helpline, face to face session, type of professional.
It’s ok for it to take some time to find a good fit when it comes to professional help.
Find out what works for the person you are supporting, what type of help they would like to access and do some research to try your best together, to get their foot in the best possible door.