Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.
Qualified counsellors at Kids Helpline are available via WebChat, phone or email anytime and for any reason.
The two main values that underpin Kids Helpline practice are empowerment and child-centred practices.
They're committed to providing services that protect and keep children and young people free from harm.
Their 5 Operational Principles are;
Privacy and confidentiality
All young people are treated with respect
All young people can choose the gender of the counsellor they speak to
Young people are able to access the same counsellor if they wish to call back
Young people are encouraged to give feedback about Kids Helpline & the service they receive